ACCOUNT AND PRIVACY
Request account closure
Use the signed-in request so Skol can verify the account owner and preserve an auditable record.
Sign in and start request
1
Sign in
Use the email attached to the Skol account.
2
Open Account & privacy
From the workspace header, open Account & privacy.
3
Request closure
Choose an optional reason, read the acknowledgement, and confirm the request.
4
Wait for confirmation
Skol reviews open rides, payments, refunds, disputes, and records that must be retained before confirming completion.
What happens after the request
Promotional email is suppressed immediately. The request does not cancel a ride, refund a payment, or erase data immediately. Skol first resolves open rides and financial activity, then removes or de-identifies eligible account data under the approved retention process.
A pending request can be cancelled from the same Account & privacy screen. Once processing begins, contact support.
Cannot sign in?
Email support from the address on the account. Include your name and phone number, but do not send a password, passkey, full card number, or identity document.
How Skol handles information
Read what Skol collects, why it is used, which service providers process it, and what may need to be kept after closure.
Read privacy policy